FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinarybot.shop.

delivery timing at The Ordinary
For The Ordinary customers at theordinarybot.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

How The Ordinary handles tracking
This tracking section covers orders and visits through theordinarybot.shop for The Ordinary. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

What The Ordinary customers should know about return shipping
For purchases made through theordinarybot.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to contact options
The Ordinary publishes this contact options guidance for customers using theordinarybot.shop. How can I contact you?
Email Support@Theordinarybot.shop, call 7862968397, or write to 719 S 23rd St, Fort Smith, Arkansas, 72901, United States.

Details from The Ordinary on shipping cost
Customers using theordinarybot.shop can rely on the following The Ordinary guidance about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

The Ordinary: products
The following products guidance applies to the The Ordinary storefront at theordinarybot.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinarybot.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to payment methods
The following payment methods guidance applies to the The Ordinary storefront at theordinarybot.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about refund timing
This refund timing section covers orders and visits through theordinarybot.shop for The Ordinary. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarybot.shop
Phone: 7862968397
Physical address: 719 S 23rd St, Fort Smith, Arkansas, 72901, United States