Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinarybot.shop.

order problems at The Ordinary
For The Ordinary customers at theordinarybot.shop, this section explains order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from The Ordinary on condition of returns
Customers using theordinarybot.shop can rely on the following The Ordinary guidance about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at The Ordinary to refund timing
The Ordinary publishes this refund timing guidance for customers using theordinarybot.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about starting a request
The following starting a request guidance applies to the The Ordinary storefront at theordinarybot.shop. When requesting a return or exchange, contact us at Support@Theordinarybot.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What The Ordinary customers should know about support
This support section covers orders and visits through theordinarybot.shop for The Ordinary. For return or exchange assistance, contact Support@Theordinarybot.shop or 7862968397.

Details from The Ordinary on exceptions
The Ordinary publishes this exceptions guidance for customers using theordinarybot.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How The Ordinary handles eligibility
The following eligibility guidance applies to the The Ordinary storefront at theordinarybot.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarybot.shop
Phone: 7862968397
Physical address: 719 S 23rd St, Fort Smith, Arkansas, 72901, United States