Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinarybot.shop.

returns after delivery at The Ordinary
For The Ordinary customers at theordinarybot.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

delivery issues at The Ordinary
Customers using theordinarybot.shop can rely on the following The Ordinary guidance about delivery issues. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinarybot.shop or 7862968397. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

delivery area at The Ordinary
For The Ordinary customers at theordinarybot.shop, this section explains delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

How The Ordinary handles processing and transit
The following processing and transit guidance applies to the The Ordinary storefront at theordinarybot.shop. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Details from The Ordinary on tracking and addresses
The following tracking and addresses guidance applies to the The Ordinary storefront at theordinarybot.shop. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarybot.shop
Phone: 7862968397
Physical address: 719 S 23rd St, Fort Smith, Arkansas, 72901, United States